Kia ora, this message contains important public health information for you. We have been working closely with the public health service to guide our response. Please read this information carefully.

A person who was at [Physiosouth clinic location] has been confirmed as having COVID-19. The person was infectious at [name and location of business] from [dates / times when at the location].

You have been identified as a Close contact and you need to follow the advice in the table below. A Close contact is someone that has been identified to have been near the person that has tested positive for COVID-19.



  •  Stay at home and get tested immediately, AND
  • On [date] (Day 5 test), AND
  • On[date] (Day 8 test)

If symptoms develop at any time during the 10 days, get an additional test immediately and remain at home until a negative test result is received AND until 24 hours after symptoms resolve.


  • You must self-isolate for 10 days after you were exposed to a positive COVID-19 case.


You can go back to work on [date after last day of isolation] AND once public health has contacted you and advised you can return to work (you need a negative Day 8 test result).

Testing advice

Getting tested is free. When you go to get tested, you must tell them that you have been identified as a Close contact. You can find your nearest testing centre at . You can also call Healthline on 0800 358 5453 to find the nearest testing centre.


What does it mean to self-isolate

Close contacts should stay away from other members of their family where possible. Even if you are fully vaccinated, you still need to self-isolate.

Aside from visiting a testing centre, you (the Close contact) must not leave your property. Please do not have visitors.

For more information on how to self-isolate safely, please see 

Please get vaccinated and boosted

If you and your whānau have not yet been vaccinated, please get vaccinated as soon as possible – but only after your isolation period has finished.



Please watch for symptoms of COVID-19

If you develop any of the following symptoms, ring Healthline on 0800 358 5453 or your doctor and tell them that you are a Close contact. Healthline is a free, 24/7 service with interpreters available.

Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. You may have one or more of the following:

  • new or worsening cough
  • sneezing and runny nose
  • fever
  • temporary loss of smell or altered sense of taste
  • sore throat
  • shortness of breath

Less common symptoms of COVID-19 may include diarrhoea, headache, muscle aches, nausea, vomiting, malaise, chest pain, abdominal pain, joint pain, or confusion/irritability. These almost always occur with one or more of the common symptoms.

For more information on being a Close contact, please see


We may be able to continue to provide physiotherapy services to you using tele-health – we will be in touch about this in the next few days.  Please make sure to follow this public health advice carefully and do call Healthline on 0800 358 5453 if you have any questions.

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