Telehealth is the use of information and communication technologies to deliver health care when patients and care providers are not in the same physical location. For example, injuries can be assessed, diagnosed and treatment provided via secure video conference. To be most effective, telehealth relies on fast broadband internet services however assessment over the landline also provides valuable information for both provider and patient. Healthcare related education, research and evaluation can also take place using telehealth facilities. 

With Telehealth, we can continue to communicate efficiently and effectively with privacy in mind. These services are in the form of either phone or video calling and can be done via range of services that work best for you. 

It is important that prior to communication through Telehealth services you understand what the service is, and provides for you. In the first instance we need consent from you as a patient (Verbal or written) understanding that all communication and information given through this service is private and confidential – this includes no recording of the sessions unless consent is given to do so by both parties. 

Currently, the preferred method of contact is via video calling. PHYSIOSOUTH has a number of communication methods: Zoom, Gensolve and Microsoft Teams, which requires us to have an email to contact you by. This service does not require any sign up or downloading of special services, only access to the internet through a web browser (e.g. Google Chrome, Mozilla Firefox, Safari, Microsoft Edge – previously named Internet Explorer or with the Microsoft Teams application itself ), and can be accessed by either a phone, tablet or computer that has both microphone and camera. Once consent is given, a scheduled time will be made between you and one of our Physiotherapists. An email with link to the session will be sent out to you with instructions on how to join the meeting. Once joined, you may end up in a virtual ‘waiting room’ prior to being admitted to the consult.

Should this method not be available to you for any reason, there are alternatives that your Physiotherapist will be able to organize with you via phone call or email and include Zoom, Skype, Face Time, Face Book Messenger, WhatsApp phone calls and other means of telecommunications. 

Click here to access the online consent form.

If you have sustained an injury as a result of an activity and would like to make a claim, click here to access our online ACC form.

If you would rather print the forms out and fill them in offline you can download them below,

– Download consent form
– Download ACC form

The form(s) can be printed and/or opened in “Adobe Acrobat”, filled in and scanned/emailed to us at

Please do not hesitate to contact us with any queries.

Andrew Abakhan
Clinical Director.

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